Get in Touch. We're Here to Help!

Have questions, feedback, or just want to say hello? We're here to help!Whether you're curious about our products, need assistance with an order, or simply want to share your pet's latest adventure, we'd love to hear from you. Reach out to our friendly team, and we'll get back to you as soon as possible. Your satisfaction is our top priority! 🐾

FAQ

How does the tracking work?

Our collars are designed to securely hold your Apple AirTag, which pairs with the "Find My" app on your iPhone. This allows you to track your pet's location in real-time. The AirTag communicates with nearby Apple devices, ensuring you can always locate your pet, whether they’re around the block or across the globe.

Is the AirTag included?

No, the Apple AirTag is not included with our collars. You'll need to purchase the AirTag separately. However, our collars are specifically designed to work seamlessly with the AirTag, ensuring it stays securely in place.

Can I exchange the size?

Absolutely! If the collar doesn't fit your pet perfectly, we offer easy exchanges within 14 days of purchase. Just get in touch with our customer service team, and we'll help you find the right size.

Do you ship worldwide?

Yes, we proudly offer worldwide shipping! Delivery times vary depending on your location, but rest assured, we’ll get your order to you as quickly as possible. Check our shipping page for more detailed information on delivery times and costs.