Privacy policy

Paws & Whiskers Privacy Policy
Last updated: May 9, 2025

This Privacy Policy describes how Paws & Whiskers ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://paws-whiskers.com (the "Site") or otherwise interact with us (collectively, the "Services"). "You" refers to any user of our Services, including customers and website visitors.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We will post the updated policy on the Site and update the "Last updated" date above.

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information in various ways. The specific data we collect and how we use it depends on how you interact with us.

We may use your information to:

  • Communicate with you

  • Fulfill orders and provide services

  • Comply with legal obligations

  • Enforce our terms

  • Protect our rights and those of our users

What Personal Information We Collect

Information You Provide to Us:

  • Contact details: Name, email, address, phone number

  • Order information: Billing/shipping details, payment confirmation

  • Account information: Username, password, security questions

  • Support interactions: Details you provide in customer service communications

Information Collected Automatically:

  • Usage data: Device type, browser, IP address, and session behavior

  • Cookies: See below for how we use cookies

Information from Third Parties:
We may receive data from service providers (e.g., payment processors, fulfillment partners) to facilitate and improve our Services.

How We Use Your Personal Information

Providing Services:
To process payments, ship orders, manage returns, and notify you about your purchases.

Marketing and Advertising:
To send promotions or display personalized ads. We may share limited data with partners for this purpose.

Security and Fraud Prevention:
To detect and prevent fraudulent activity and protect your information.

Cookies

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize ads. You may control cookie settings through your browser. Disabling cookies may affect Site functionality.

Advertising Policies

We use tools such as Meta Pixel, Conversions API, and advanced matching to show personalized ads on platforms like Facebook and Instagram. You may manage your data preferences via Facebook’s Off-Facebook Activity settings.

For more information, visit Meta’s Privacy Center.

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is important to us. Information collected through our SMS/MMS marketing program (“the Program”) is used solely to transmit messages and respond to your requests. We may share data with vendors (e.g., carriers, messaging platforms) who assist with message delivery.

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the Program to any third party.

However, we may disclose information to comply with legal requirements, prevent liability, or protect our rights and property.

By opting into the Program, you agree to:

  • Provide accurate and truthful information

  • Not use misleading or unauthorized names or data

If we determine you have misused the Program, we may suspend access and take legal action as necessary.

Residents of California and the European Union may request details regarding our sharing of information for direct marketing purposes in accordance with California Civil Code Section 1798.83 and the GDPR (2016/679).

To submit a request, please contact:
Paws & Whiskers
Email: contact@paws-whiskers.com

How We Disclose Personal Information

We may share personal data with:

  • Payment processors

  • Shipping/fulfillment providers

  • Marketing service providers

We do not sell personal data.

Security and Data Retention

We take reasonable steps to protect your personal information. No system is completely secure, but we follow best practices. We retain data only as long as needed for business or legal purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct or delete inaccurate data

  • Opt out of certain processing activities

To exercise your rights, email us at: contact@paws-whiskers.com

Contact Us

For questions about this Privacy Policy, please contact:

Paws & Whiskers
Email: contact@paws-whiskers.com